Customer Satisfaction& Management Systems Certification as per ISO 10000 Series standards’ from Euro Veritas, UK
Procedure/Scheme No.- EVL/CSC/C-A/2854/C-2
ISO 10001:2018 (QMS – Customer Satisfaction – Code of Conduct)
Procedure/Scheme No.- EVL/CSC/C-A/2854/C-2/1
ISO 10001:2018 is an International Standard for Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations. This Standard is intended for use by any organization regardless of its type or size, containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction and applicable to all customer satisfaction codes of conduct.
ISO 10002:2018 (QMS – Customer Satisfaction – Complaint Handling)
Procedure/Scheme No.- EVL/CSC/C-A/2854/C-2/2
ISO 10002:2018 is an International Standard for Quality management — Customer satisfaction — Guidelines for complaints handling in organizations. The standard gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. This standard also recognizes and addresses the needs and expectations of complainants.
ISO 10006:2017 (QMS – Projects)
Procedure/Scheme No.- EVL/CSC/C-A/2854/C-2/3
ISO 10006:2017 is an International Standard for Quality management — Guidelines for quality management in projects. It is applicable to organizations working on projects of varying complexity, small or large, of short or long duration, being an individual project to being part of a programme or portfolio of projects, in different environments, and irrespective of the kind of product/service or process involved, with the intention of satisfying project interested parties by introducing quality management in projects.
ISO 10007:2017 (QMS – Configuration Management)
Procedure/Scheme No.- EVL/CSC/C-A/2854/C-2/4
ISO 10007:2017 is an International Standard for Quality management — Guidelines for configuration management. This standard gives guidance on the use of configuration management within an organization. It is applicable to the support of products from concept to disposal. Its guidance is specifically recommended for meeting configuration management planning, configuration identification, change control, configuration status accounting and configuration audit.
